8/6/2023 0 Comments Rattan floating shelf![]() If returned despite having been installed and/or wired, we will refuse to refund the return.Ĭhandeliers with shell strands are subject to a 25% restocking fee in case they are returned with the strands unpackaged and unfurled.Īn order may be cancelled before it ships. Lamps that have been installed and wired cannot be returned for liability reasons. Refunds are issued to the original method of payment. Please allow us 3 business days to process and refund your return upon receipt at our warehouse. ![]() We deduct a restocking fee of 10% of the item value from your refund in case you are not using the original box. Please do not write and put any marking on the box. To return your KOUBOO purchase please send us the product back in its original packaging with the original protection or appropriate amount of padding. The return shipping cost will be deducted from your final refund. To return a large piece of furniture for which the delivery agent asked you to sign, please contact us at We will contact the same delivery company that in turn will call you to schedule the pick-up the same way it handled the delivery.Phone: 71 (Number is not a customer help line) We are not responsible for lost or damaged returns. Please consider adding insurance in case the return is lost or gets damaged in transit. You will cover the cost of shipping and will receive a refund for the purchased amount. ![]() Add your order number to the shipping label. When emailing you the shipping label we will provide the cost which in turn will be deducted from the refund. We will provide you with a Fedex shipping label that you will need to print out, affix it to the package and take to any Fedex drop-off.
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